Participants can appeal any objection of their certification to the instructor at the end of their class. The instructor will make all reasonable and time-permitting attempts to assist the participant in any area he/she may need further instruction. If that attempt fails, the participant may appeal to the management of Life Savers Canada via email or in person with a written/typed letter. The participant may be asked to repeat all or a portion of the course at a later date agreed upon by the participant and Life Savers Canada. If available, a different instructor will be used. If the participant is again unsuccessful he/she will have to re-register into another course and re-pay the original fee.
Change of Date/Transfer
Any change of date or transfer must be made three (3) or more business days before the course begins without charge. Any extra charge to change of date/transfer less than three (3) business days is at the Life Savers Canada’s discretion, but the participant will be notified if there’s any applicable charge. Please note this is subject to the availability of the course. Any change of date/transfer may be made via phone or email.
All complaints will go directly to management of Life Savers Canada and will be handled as soon as possible during regular business hours. If the complaint is urgent, all instructors have after-hours contact information of the management of Life Savers Canada. Every reasonable attempt will be made to resolve the complaint in a timely and appropriate manner. Complaints can be made via email, phone, or in person.
Should Life Savers Canada cancel a course the participant will receive a full refund or may reschedule for a later date. Life Savers Canada will notify participants via email or phone of any changes.
Credit Card Holds
A credit card may be used to hold a seat for the class. However, if the participant fails to show up for class and not give notice or a legitimate reason for the absence, they will be subject to a $25.00 admission fee.
Sales, Offer, or Discounts
All Sales, Offer, or discounts, and promotional prices cannot be combined.
Life Savers Canada strongly believes in respect. Any verbal or physical harassment will not be tolerated. Participants who harass others, use inappropriate language or make offensive jokes will be asked to leave the class and will not receive a refund or a chance to re-apply. The participant will not be given their certification if they have not completed the course requirements. Appeals may be made to the management of Life Savers Canada only.
Late or No Arrival
If arriving late, it is at the instructor’s discretion whether the participant may or may not be allowed to enter the class, and the participant may forfeit the full course fee. If the participant does not show up to the course and has not made arrangements or reschedules before the course begins, the participant forfeits all fees. Extreme circumstances may be excused and is at the instructor’s discretion. We strongly encourage everyone to arrive at least 10 minutes before the class begins.
All locations will have restrooms and some locations may be subject to parking fees. If there is any change of the location, participants will be notified via phone or email before the course begins.
Personal data collected by Life Savers Canada, such as participant’s name, mailing address, phone number, e-mail, etc., is used to register participants in current and future courses. Life Savers Canada participants could receive an email or telephone notification when the issued certificate is about to expire. Should participants desire not be notified, participants must contact Life Savers Canada via telephone or e-mail. Life Savers Canada will not sell or share any personal information. Life Savers Canada transfers participant information for certification purposes to the Canadian Red Cross, Heart and Stroke Foundation, SafeCheck™, or TrainCan (depending on the course participants are taking) through a secure database. Therefore, Life Savers Canada is not responsible for any intercepted information sent through any unsecured wireless devices.
The participant must provide proof of current certification before the class begins. If the participant cannot provide proof of certification, the participant may be allowed to join the class if they choose, but will not receive a new certificate until proof of the current one is provided. If the participant fails to provide proof of current certificate the participant will forfeit the full course fee.
All refund/cancellations requests must be received within five (5) days before the course begins. All in-class refund are subject to ten ($10.00) dollars administration fee deductions. Refund is at the Life Savers Canada’s discretion if the request is outside of the five (5) days time frame, OR if a program is partially completed. Please direct refund requests via email along with a copy of the transaction receipt to firstname.lastname@example.org.
Risk to participant
The participant understands that there will be a physical involvement to their course. If the participant cannot perform the CPR component, they may take part in the course; however, they will not be certified by the Canadian Red Cross. Life Savers Canada is not responsible or liable for any injury that may happen during the course.
No smoking is allowed in the building. There is a smoking bylaw that prohibits smoking anywhere on the property. This includes the parking lot. Please step off the property to smoke. Management has asked for a fifteen-foot distance from the property.
Special offer or sales are to save our participants for the cost of the course. However, you MUST pay for the course before the day of your training. Extreme circumstances may be allowed to pay during the day of your training at the Life Savers Canada’s discretion.
Special discounts such as: Students, Low-Income, Newcomers, or other discounts can be paid before the day of your training. If you need to pay during the day of your training, payment MUST be prearranged with our staff, NOT with our instructor(s).